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Service Desk Analyst – Native English Speaker or C1 Level

Be a part of NNIT’s rapid expansion in the Czech Republic and join the winning team. We have a development centre in Olomouc and now we are above 200 employees in our new operations centre in Prague and we plan to be above 300 employees before the end of 2017. Your responsibilities As an Service Desk Analyst at NNIT Service Support Center in Prague you will handle incoming calls from employees primarily working at the larger Danish companies. You will handle incidents and service requests ranging from end user logon problems to functional support to business units. The focus will be on getting the problem solved within the first contact. The support will be provided in English for the customers’ global organizations. You will join NNIT Service Support Center You will become a part of NNIT Service Support Center where your IT support and analytical skills will be needed since you will be sometimes solving complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and you will share your professional knowledge and experience with them. You need to have a strong interest in providing the best service for the customers and the will to improve and develop your personal and professional skills. Qualifications and experiences As an IT support you have a good understanding of Windows environment, Outlook/MS Office, Remedy, network connections, Citrix, remote control, SAP, troubleshooting, software and hardware installation. It will be an advantage if you either have previous experience in 1st or 2nd level IT support or an education in IT. Being focused on results you are constantly pursuing and achieving personal and work related goals. You have excellent customer service skills and ability to deal with customers in a professional and efficient manner. As well as good time management and prioritization skills you also have the ability to multitask effectively. High energy level and having a drive for support are expected. A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. Native English or at least proven C1 level is a must. Employee benefits We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses. We also offer you: The opportunity to work in a multicultural company Friendly and dynamic work environment Educational courses & training Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc. Holidays 5 weeks Sick days Notebook Cell phone Meal vouchers MultiSport card enabling free entry to over 250 sport facilities in Prague Cafeteria Flexible start/end of working hours Occasional work from home Foreign business trips Language courses of Czech for foreigners Fresh fruit and tea/coffee in the office Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party) Information about the vacancy Job location : Bucharova 2641/14, 158 00 Praha-Stodůlky, Czech Republic Employment type: Full-time work Type of employment: Employment contract Duration of employment: Permanent Benefits: Cell phone, notebook, meal tickets / catering allowance, holidays 5 weeks, cafeteria, refreshments on workplace, foreign business trips Required education : Secondary education or professional training with a school-leaving exam Required languages: English (advanced) About NNIT Make your mark on a fast growing IT company NNIT is a fast growing IT company with ambitious goals and 2,600 employees globally. At NNIT, you can make your mark on some of the most challenging projects in the industry, on our journey forward as a company, and on your own career. You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility. We supply IT services to large enterprises that demand high levels of quality and service, and we take responsibility for our clients’ IT as if it was our own. We live our values every day, so you should be able to see yourself in them. We are: Conscience driven . Value adding. Open and honest. In 2015 we hired 530 new employees worldwide, and we are always looking for sharp, energetic IT professionals to join us at our headquarters and offices in Denmark and at our affiliates in Europe, Asia and the U.S.