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Experienced Customer Support Specialist with French

Job description Consistently handle large volumes of customer contacts in an efficient and effective manner Work directly with our customers as needed to resolve problems and/or gather facts Answer non-technical questions regarding company products Document clear and concise comments regarding customer problems and resolution Research and recreate complex customer issues utilizing test environments Rely on experience and judgment to plan and accomplish goals Provide 2 nd level support for partner/reseller organizations Manage incoming cases and respond to customers within stated service level objectives Effectively triage support cases and work with Level 2 Support team as necessary Ensure that customers are retained, satisfied, and that their needs are fulfilled. Recommend changes to products or services to fulfill customer needs. Research, develop, and write content for Quick Start Guides, User Guides, and Online Help and other user documents as necessary Review and revise previously created documents as necessary Requirements English and French (C1 level) University degree At least 2 years' experience in a customer service - technical helpdesk Experience with Salesforce.com or other CRM solutions SMART, HUNGRY & HUMBLE personality - you enjoy working hard, learn quickly, are customer focused, have technical analytical and communication skills We offer We don't just offer jobs. We offer careers. Our TEAM is the most important and integral part of our business Our people are as diverse as the countries and cultures in which we operate Our multicultural workplaces offer outstanding opportunities for professional and personal development. Other benefits: fixed salary + bonuses, 25 days of paid time off, meal vouchers, pension contributions after trial period, language courses Are you interested? Send us your CV in English. We are looking forward to hearing from you!