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Account Manager - Native English calling the US market

Full-time (4.30PM – 1.00AM) Prague, Czech Republic Language Required: Native English calling the US market PROJECT DESCRIPTION Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them, while optimising the quality of their listings and increasing their ROI. MAIN RESPONSIBILITIES • Selling subscription-based solutions to vacation rental property owners. • Build long-term business relationships with existing and new customers. • Help new and existing customers navigate a vacation rental platform online. • Document contacts with customers and prospects in a CRM system. • Maintain an understanding of the holiday rental marketplace including competitors. • 40% of your time is spent on the phone (avg. 100 short calls inbound/outbound per day – NO COLD CALLS). • 60% of your time is spent on back office activities, including systems logging, benchmarking, and case studies. YOUR PROFILE • Native level speaker in one of the required languages + fluency in English • 1 year relevant experience in sales/ pre-sales/ tele-marketing/ lead generation or similar position • Strong interpersonal communication skills and a customer-centric approach • Ability to work independently, proactively identify complexities, and maintain ownership of issues • Ability to self-direct, as necessary, and make good judgments based on information available • Familiar with or able/willing to quickly learn multiple internal systems • Solid understanding of Internet technologies • Strong written and verbal communication skills • Desire to learn & succeed • Excellent telephone manner • Ability to work independently and be self-motivated WE OFFER YOU • Full-time employment • Beautiful central location in Karlin • Very healthy remuneration package • Paid training and regular coaching sessions to prepare you for internal promotions and career evolution • Free language courses • Meal vouchers after 6 months • Normal business hours • Extra holiday day after each year of employment • Discounted local gym memberships ( and internal sporting groups. • Frequent team building & company events PAID TRAINING AND FREE DEVELOPMENT We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague. INTERESTED? Please drop us an email with your CV and a short covering letter in English or call the recruitment team on +420 221 709 222 for more details. ABOUT UTILITYWISE PRAGUE We help the world’s leading brands by providing sales and marketing services, tech support, customer experience initiatives, payment systems, account management, and more! We have 15 years’ experience in outsourcing and draw upon our over 300 colleagues to provide best in class service to our clients. We strive to continually improve our workplace with better benefits, regular team-building events (BBQs, family days, sporting activities), and more. We offer personal and professional development to promote people who display initiative and the desire for success. Our career opportunities offer fast placement for you to start your happy career and life in Prague.
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