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Inbound Customer Service - Bilingual English and French

Full-time (24/7 operation with various shifts available) Prague, Czech Republic Language Required: Bilingual in English & French PROJECT DESCRIPTION Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter. This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. This is a purely inbound customer service campaign with no sales. MAIN RESPONSIBILITIES • Handle a high volume of inbound calls to assist customers • Ensure the payment process goes as smoothly as possible • Demonstrate high levels of customer service, enthusiasm, and communication skills YOUR PROFILE • English and French bilingual speakers (no Czech required) • Excellent phone/written/communication/listening skills • Enthusiasm, energy and a positive attitude • Good team player • Comfortable talking on the phone whilst typing on a PC • Be flexible in regards to working hours (24/7 operation) • Legally qualified to work in the Czech Republic WE OFFER YOU • Full-time employment • Beautiful central location in Karlin • Very healthy remuneration package • Paid training and regular coaching sessions to prepare you for internal promotions and career evolution • Free language courses • Meal vouchers after 6 months • Normal business hours (any overtime is always paid) • Extra holiday day after each year of employment • Discounted local gym memberships ( and internal sporting groups. • Frequent team building & company events PAID TRAINING AND FREE DEVELOPMENT We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague. INTERESTED? Please drop us an email with your CV and a short covering letter in English or call the recruitment team on +420 221 709 222 for more details. ABOUT UTILITYWISE PRAGUE We help the world’s leading brands by providing sales and marketing services, tech support, customer experience initiatives, payment systems, account management, and more! We have 15 years’ experience in outsourcing and draw upon our over 300 colleagues to provide best in class service to our clients. We strive to continually improve our workplace with better benefits, regular team-building events (BBQs, family days, sporting activities), and more. We offer personal and professional development to promote people who display initiative and the desire for success. Our career opportunities offer fast placement for you to start your happy career and life in Prague.
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