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Mobility Consultant

With a presence in 54 countries, the Crown Worldwide Group is made up of several divisions that share a common quality- the experience and insight to accomplish anything, from the complex to the routine. Every day we help people relocate their lives, organizations manage their corporate data or art professionals handle their precious collections. For our offices in Prague, we are currently looking for: Mobility Consultant Responsibilities • Build positive relationship with the client and the HR, providing support and assistance with an excellent level of customer service • Ensure swift and accurate communication stream the client and the HR and all relocating associates throughout the life of each relocation • Ensure a thorough understanding of policies and processes to be able to guide, support and offer advice • End to end relocation and assignment management, maintaining ownership of the service provision throughout, and working closely with Crown offices and third party vendors, to provide operational excellence • Accurately maintain records and unsure database is updated with current information at all times • Manage risk and issues related to caseload and escalate according to the agreed escalation process • Provide support and assistance to other team members during holidays, sickness and during normal daily tasks • Conduct all aspects of role with the highest level of customer service and become a role model for junior staff • Strive to achieve operational excellence client and associate satisfaction in all aspects of the role • Work towards agreed objectives on an annual basis, related to daily role and CSR activities • Accurate and timely management of caseload, adhering to contractual KPI’s • Ensure professional verbal and written communication in business English is provided at all times • Participate in face to face and skype meetings with relocations associates • Other duties ass directed by senior management Qualifications and skills • Applicable Mobility / Relocations industry experience • Strong organisational skills • Ability to work with a team structure while delivering excellent customer service • Good computer literacy
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