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Digital Customer Experience Manager

Job description - Identify and manage the web and eCommerce UX improvements, prioritize and inform the development roadmap for execution together with the digital team - Create and implement user research and testing methods/processes to gather feedback (Satisfaction Surveys, Feedback mechanism, NPS etc.) and translate into actionable outcomes - Lead projects such as AB Testing to improve overall site conversions and usability by continuously evaluating current user behavior and site design and structure. - Create journey maps, interaction flows to communicate the design and flows. - Ongoing management of the web Information Architecture (IA) related to content and navigation in close collaboration with the Product Catalogue Team - Drive customer / visitor engagement through design thinking and content strategy - Online community and social media experience is a plus - Measure and report on conversion rates as part of optimizing online customer engagement - Create strong cross functional relationships with peers in other business units to foster shared learning and leverage best practices through a data driven approach Requirements - Bachelor's degree in Marketing or Business, Master degree preferred - Experience from international enviroment - At least 3 years within Marketing/eCommerce role - Ability to leverage digital and behavioral metrics and insights to drive business decisions or direction - Experience with Web analytics and A/B Testing tools - Experience with Online Survey tools We offer - You will work in an open and transparent corporate culture where leadership, relations and respect are important values - You will participate on very interesting project between countries and regions - You will get motivating salary and annual bonus - And also: 5 weeks of vacation, 5 Sick days, meal and relax vouchers, free transport pass within Prague, Contribution to pension insurance