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Customer Support SaaS with German 38-42000CZK

Our client, a globally renowned leader in working capital financial technology, is now seeking an enthusiastic Customer Support Representative with German for their office based in Prague. The new team member will be handling emails and calls from German speaking customers and will be providing support not only for users of company software, but also answering questions about company's financial products. Key activities: Providing support for users of company software via emails and phone calls (roughly 80% email 20% calls) Solving customer's problems and gathering facts about their issues Answering questions about company's financial products Cooperating with supplier onboarding specialists Create and write content for user's manual Requirements: Advanced knowledge of English and German At least 2 year's experience in customer service or similar position Excellent communication skills and ability to learn fast Proactive personality and strong problem-solving skills Offer: Very good starting salary plus great bonus/commission programme (up to 2 extra month salaries annually) Working within a small team with family environment for a successful company operating worldwide Regular working hours, no shifts 5 weeks vacations, pension contribution, meal vouchers and language courses Clear training plan with 30/60/90-day targets To apply for this position, please send a copy of your CV in English language and a brief covering letter or call Tereza on +420 725584990 Please read carefully and copy all of the below text into your email before sending any application to Dorset Management s. r. o., company ID No.: 246 92 336. I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data. I confirm being made aware of my rights in connection with access to and protection of personal data.
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