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Digital Customer Experience Manager

Job description - Identify and manage the web and eCommerce UX improvements, prioritize and inform the development roadmap for execution together with the digital team - Create and implement user research and testing methods/processes to gather feedback (Satisfaction Surveys, Feedback mechanism, NPS etc.) and translate into actionable outcomes - Lead projects such as AB Testing to improve overall site conversions and usability by continuously evaluating current user behavior and site design and structure. - Create journey maps, interaction flows to communicate the design and flows. - Ongoing management of the web Information Architecture (IA) related to content and navigation in close collaboration with the Product Catalogue Team - Drive customer / visitor engagement through design thinking and content strategy - Online community and social media experience is a plus - Measure and report on conversion rates as part of optimizing online customer engagement - Create strong cross functional relationships with peers in other business units to foster shared learning and leverage best practices through a data driven approach Requirements - Bachelor's degree in Marketing or Business, Master degree preferred - Experience from international enviroment - At least 3 years within Marketing/eCommerce role - Ability to leverage digital and behavioral metrics and insights to drive business decisions or direction - Experience with Web analytics and A/B Testing tools - Experience with Online Survey tools We offer - You will work in an open and transparent corporate culture where leadership, relations and respect are important values - You will participate on very interesting project between countries and regions - You will get motivating salary and annual bonus - And also: 5 weeks of vacation, 5 Sick days, meal and relax vouchers, free transport pass within Prague, Contribution to pension insurance
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With a total of over 500,000-page visits per month and over 160,000 followers on social media channels, Amadeus Media Group is the leading international media service in Prague, Czech Republic. If you are interested to take the next step with your company and you are ready for new clients, visit or download

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