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Customer Support SaaS with English 38-42000CZK

Our client, a globally renowned leader in working capital financial technology, is now seeking an enthusiastic Customer Support Representative for their office based in Prague. The new team member will be handling emails and calls from English-speaking customers and will be providing support not only for users of company software, but also answering questions about company's financial products. Key activities: Providing support for users of company software via emails and phone calls (roughly 80% email 20% calls) Solving customer's problems and gathering facts about their issues Answering questions about company's financial products Cooperating with supplier onboarding specialists Create and write content for user's manual Requirements: Fluent C1 English is a must and any other language is welcomed but not required Experience in customer service or similar position Excellent communication skills and ability to learn fast Proactive personality and strong problem-solving skills Offer: Very good starting salary plus great bonus/commission programme (up to 2 extra month salaries annually) Working within a small team with family environment for a successful company operating worldwide Regular working hours, no shifts 5 weeks vacations, pension contribution, meal vouchers and language courses Clear training plan with 30/60/90-day targets To apply for this position, please send a copy of your CV in English language and a brief covering letter or call Tereza on +420 725584990
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