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Customer Relationship Manager NEEDED!

Job description Take advantage of this unique opportunity to work in an international IT services company, which will provide you with a steady career and great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc. We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague. You should be: 1) an excellent communicator 2) a proactive person with drive, passion, and energy 3) a good problem solver Your responsibilities are to: Manage, develop, and strengthen relationships with key clients Work closely with all the Finance and HR leads and teams Organize retention campaigns from conceptualization through analysis including idea generation, proposal preparation, overseeing the production, and execution Develop and implement process changes, including training documentation Oversee SLAs, OLAs and individual service performance - monthly presentation to regional controllership teams Report monthly and review KPI`s and costs for all teams across the SSC Centre Implement governance structure including communication and escalation process Identify additional requirements or necessary changes within the Europe teams and monitor/evaluate client`s requirements and needs Implement and take ownership of company websites to ensure full visibility of scope of work as well as branding of Shared Service Center to all internal clients Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients
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