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Service Desk Team Leader

Job description Just opened! New Global Delivery Centre in Prague. We’re now looking for Team Leader for one of our service desk analyst teams. We strive to provide excellent support to our clients based across the globe. We have full scope of services: Service Desk Analysis, Network and Unified communications, Data centre and Security field…. You will be mostly responsible for people management, supporting the team in terms of incident identification/categorisation/prioritisation/diagnosis/resolution and closure as well as monitoring and ensuring proper communication within teams. This is your opportunity to move forward in IT world and build up your career!Requirements: What we expect from you? Experience with people management, development and evaluation Fluent English Experience with ticketing tools Understanding of ITIL framework Experience in managing operations for external customers Benefits: 5 Week Holiday 3 Sick Days Contribution to public transport Contribution to pension scheme 21 days paid sickness leave (100%) Meal vouchers 100 CZK Multisport ard Extra health care Cell phone for personal use Annual bonus up to 10 % (KPI's based) Relocation assistance Relax room (Playstation, Biliard...) Other info: Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application. If you have had an interview in Grafton already, please contact your consultant directly via e-mail. For more related job opportunities visit Please read carefully the text below and attach it to your e-mail/letter. I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to .
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