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Technical Support Analyst I (We’re always hiring!)

In Hotel Systems Technical Support, we help our hotel partners to succeed with Expedia Group Technology so they can compete fairly for travelers in the marketplace by driving the end to end booking process with the support of a global 24/7 team. The role: The Technical Support Analyst provides support to internal and external partners which connect to the Expedia hotel systems. This includes troubleshooting and diagnosing system issues, monitoring and resolving connectivity issues with partners, testing new connections between Expedia and CRS systems. Responsibilities: Provide technical support to internal and external partners seeking technical assistance regarding software related issues via email and occasionally phone. Provide log reports, monitor alarms, schedule maintenance outages, and handle access issues with customer facing tools. Perform remote troubleshooting by asking questions and utilize diverse diagnostic techniques through the Expedia specific tools Assist in interpreting, debugging and isolating issues in a diverse range of software tools Provide developers with more detailed insight with the logs you provide Experience: Experience with Technical Support and technical analysis in a customer support environment Preferred experience in an analytical role involving strong research and solution design skills in a technology environment Demonstrated understanding of web technology, especially an analytical understanding of XML and SQL is preferred Degree preferably in technology or equivalent in experience Soft skills: Ability to work in a technical 24/7 environment and weekend shifts Excellent interpersonal abilities along with good oral and written communication skills Ability to work and thrive in a multitasked , fast paced environment Conscientious, quick learner, adaptable, and strong team player A passion for customer service and above average patience and diplomacy Compensation Competitive salary Bonus scheme 5 weeks holiday New offices in the center of Prague Healthcare, Private Medical Care Life insurance Pension Plan Wellness and Fitness Reimbursement Meal Vouchers Travel Discounts, Travel Allowance Public Transport Support – yearly transportation pass for free Service Award Program We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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