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IT Technical Specialist with SWEDISH

Job description Interested in IT? Join our international team of the company that has offices in 220 countries all over the world! Responsibilities include: Logging, categorizing and solving all incoming ticket activity in the Helpdesk Desk application Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyzing and evaluating these requests (if necessary forward them to 2nd level of IT support) Answering incoming support requests and resolving help desk tickets received via our ticketing system Providing timely resolution of end user problems Supporting corporate and contacting internal colleagues when required to do so Suggesting process improvements to the supervisor when needed Requirements: Our candidates should: Be motivated to work in the IT field Speak at least upper-intermediate English and Swedish Have very good communication skills and professional manners Ideally have gained some previous experience in a similar customer care related position, however we are also hiring fresh graduates Some IT skills and knowledge is advantage, not must Demonstrate analytical thinking Benefits: 5 weeks of holiday Meal vouchers Flexi passes Up to 10 paid sick days per year Monthly bonuses based on performance Permanent full time contract Discounts for multiple restaurants and other services Trainings for everything you need to know Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office Other info: Send us your CV in English and Czech if you have one. For more related job opportunities visit www.grafton.cz/en/job-search?utm _source=jobboard&utm_medium=jobposition