Be All Ears

Basic information

Company name Be All Ears
Type Premium customer type
Category Consultancy

Contact information

Phone 720191291
Street and number Drobneho 52
City Brno
ZIP 60200
Country Czech Republic

Company information

By bridging the gap between customer and employee experience, our mission is to make success simple, not stressful. Driving change through employee & customer experience, we specialise in supporting businesses to successfully overcome growth or operational challenges. We wish to assist clients in adapting to ever-changing environments, technologies and strategies, by cooperating with a mutual understanding of their consultative or multi-lingual outsourcing needs. With a combined tenure of 20+ years’ experience in the contact/service/outsourcing industry, Be All Ears offers you a different perspective, looking at how your business ticks and where you can drive the right and most meaningful improvements. We have the knowledge of setting up and growing accounts from scratch. In essenc

At we offer consultative services, company workshops and interim support in the areas of: 
✓ Business growth and customer service /operational readiness 
✓ Customer Experience (CX) & Employee Experience (EX) 
✓ Contact centre operation and performance excellence 
✓ Operational cost control recovery 
✓ Getting the best from Voice Of Process (VOP), Voice of Employee (VOE) & Voice of Customer (VOC) 
✓ Coach or mentor support 
✓ Outsource vendor management & selection 
✓ Bringing back the working bee ethic in the modern day era 
✓ Communicating difficult messages in a positive manner 
✓ Embracing the millennial generation 
✓ Short term/interim professional support for senior contact centre/service role


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